FAQs
What is a tailored store?
A tailored store is a custom store dedicated to your brand that makes ordering promotional merchandise online easy.
It contains a selection of products that are branded as you see on the product image. All of these designs have been pre-approved by your head office for branding consistency and fast dispatch.
Can I order products that aren't in the product range?
Yes, we have a huge range of products that can all be branded with your company logo if you are interested in something not listed here.
You can browse a larger selection of items at our website at www.promotionproducts.com.au Or simply send a request through the contact form and we will contact you with suggestions.
What is the ordering process?
1. To order simply navigate to a product page, select the number of products you require. Add them to the cart and then complete the checkout process.
2. Your order will be confirmed by a return email. (Please note the designs have been pre-approved by your head office for branding consistency so you will not receive a proof*)
3. We email you an invoice if required.
4. Product is produced and then dispatched directly to you.
*We can produce other products/decorations with your company branding. In this situation, we will send you proofs for approval prior to production.
How can I pay for my products?
You can place an order online and pay via card or invoice depending upon your stores agreement. If you have any questions about payment feel free to contact us on 1300 303 717 for assistance.
Can I order below the MOQ (minimum order quantity)?
As a general rule of thumb if a product does have a minimum order, we do not offer quantities below the minimum order quantity. However, in certain circumstances, we may be able to fulfil the request. Please contact us for additional information.
How long is production and delivery?
Production times are listed on each individual product page. Most products are produced 1-2 weeks after an order is placed plus another couple of days for delivery. If you have an upcoming deadline let us know and we can navigate solutions!